National Telephone Helpline

Our helpline is available on weekday evenings between the hours of 6 pm and 10 pm. The helpline is staffed by volunteers who have experience of some of the problems that you might be facing. They may able to give you information that will enable you to progress your situation or simply to listen if you want a sympathetic ear.

Volunteers are recruited from within the FNF membership, and receive training from FNF as well as the Telephone Helplines Association. We receive a large number of calls and it can sometimes be difficult to get through. Our average call length is 45 minutes so please do leave a gap between your attempts. Please do keep trying.

If you would prefer to talk to someone face-to-face, you might wish to consider going to one of our branch meetings in your area. 

If you would like to find out more about the FNF services available to you as a member, see Join Us 

You can call the Helpline on 0300 0300 363 Monday to Friday 6pm to 10pm

Becoming a Helpline Volunteer

FNF is always seeking to welcome new helpline volunteers.

Whether you have received support from FNF in the past and would like to help others in the same way, or whether you're just keen to support people in need,  FNF can you offer you training and support to become a helpline volunteer.

To discuss volunteering on the helpline please contact Alex Borchardt (National Helpline Coordinator) on alex.borchardt@fnf.org.uk.

If you are interested, please do contact Alex to discuss it further - we will be happy to support you in becoming part of the team.

To find out how else you could offer your help to FNF please visit the Volunteer section on this website.